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CUSTOMER RELATIONS, CASHIER & SALES ATTENDANT ・Responds to questions and inquires from customer both in store and over the phone. Assists customers in locating merchandise, explaining products, and answering phone calls.・Receives telephone requests and takes orders. ・Prepares cash register for the daily opening of the store.・Performs store closing related work, such as calculating sales records and maintaining security codes after closing the store at the end of each day.・Maintains high ethical standards in the work place especially towards customers.・Performs sales of merchandise at the checkout counter.・Places orders of requested products received by customers. Informs customers when products are delivered at the store. Prepares invoices for customers thereafter.・Handles books requested to be exchanged and returned including accounting transaction, such as issuing vouchers for credit.・Handles complaints from customers by explaining store policies and by appropriate solution. Report the result each time to Store Manager and/or Assistant Manager.STOCK & INVENTORY ・Selects new merchandise or/and replenishes stock of assigned section based on instructions by Store Manager and/or Assistant Manager by following guidelines of order criteria and order budget.・Reports order activities and sales of assigned section regularly to Store Manager and/or Assistant Manager regularly.・Manages activities of receiving and sending orders of merchandises. Contact suppliers as needed.・Receives, opens, and unpacks incoming shipments, records shortages, and corresponds with shippers to rectify damage and shortage.・ Arranges stock on shelves or racks in sales area and maintains store merchandise in an orderly manner.・Displays merchandise on shelves, counters or tables to attract customers and promote sales.
Native Level Japanese Language SkillCertain office working skills/experiences are expected.