• Durham, North Carolina
• Manufacturing
• $22-25/hour
• Full Time regular employee
•  8:30-17:30

Job Description

Position
Customer service representative
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Summary
This position is responsible for interacting with customers to answer questions, investigate complaints, and provide information regarding products and services as necessary.

Essential Duties
•    Interacting with customers over the phone, by email to identify customer needs and/or problems and conducting any necessary investigation or research to provide information, answer questions, and troubleshoot in a timely manner.
•    Resolving complaints and complex service delivery issues in a timely manner.
•    Monitoring and responding to daily email or inquiries from customers and referring sensitive problems to the appropriate individuals.
•    Adjusting billing errors as needed
•    Corresponding with current and potential customer to provide information about the Company’s products and services.
•    Receiving and processing customer orders and soliciting sales of new products or services when appropriate.
•    Following up on all customer calls and inquiries.
•    Gaining and maintaining up-to-date knowledge of relevant company products to more efficiently assist customers as needed.
•    Assisting Sales Managers for arranging orders/ shipments for customers; preparing orders, providing shipping documents, following up on deliveries with Logistics or Warehouse, monitoring open orders. 
•    Monitoring inventory of stock chemical items, and place orders to vendors as needed.
•    Placing orders to vendors upon customer’s demand.  
•    Adding new parts to the system for Chemical Materials Division and Life Science Division.
•    Adjusting inventory in the system as needed. 
•    At any time performing additional duties outside the scope of the job description as needed or requested.
•    Assisting accounting related tasks 
•    Shipping orders in the system 
•    Processing of return product in the system 
  
Working Hours, Working Style
​​​​​​​8:30-17:30
 ​​​​​​​Overtime work may be required depending on the situation.
Hybrid (3 times/week at office)

Working Location
​​​​​​​Durham, NC

Salary/Benefit
$22-25/hour

Holidays
Weekends, Holidays 
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Qualifications
​​​​​​​Competencies
•    Proficiency in MS Office; Word, Excel, Outlook 
•    Knowledge of Epicor Systems a plus.
•    Team-oriented, focus first on team-work and team building
•    Strong customer service skills, experience working with and cultivating customer relationships
•    Effective time management skills and attention to detail
•    Self-sufficient with strong problem-solving skills
•    Verbal and Written Communication skills, organizes and expresses ideas clearly and conveys information appropriately and effectively in individual and group situations

 Education  
 •    High School Diploma or GED; and more than three years related experience; or equivalent combination of education and experience.

Physical Requirements  
 •    While performing the duties of this job, The Staff Member is occasionally required to stand, walk, use hands to pick-up, handle or feel, and reach with hands and arms.
•    The Staff Member must occasionally lift and/or move up to 10 pounds.
•    This position requires vision abilities such as close vision and the ability to adjust focus

Working Environment  
 •    The noise level in the work environment is usually moderate (i.e. working in a business office with computers, printers, and telephones).
•    The Staff Member may be required to work beyond normal business hours when necessary

 

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