• New York, New York
• Restaurant
• 75K~110K
• Full Time regular employee
•  9:00-18:00
•  New

Job Description

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Position

Executive Operations Support

Summary

This position provides comprehensive bilingual (Japanese/English) executive and operations support to the Vice President and plays a critical role in bridging communication between U.S. operations and Japan headquarters. The role supports executive-level meetings, operational initiatives, and store improvement projects, while ensuring accurate translation, documentation, and cross-border coordination. Working closely with restaurant operations and corporate stakeholders, this position helps ensure that policies, procedures, and operational improvements are executed smoothly and consistently in alignment with both local requirements and Japan headquarters standards.

Essential Duties

I. Operations Support  Interpretation and Translation

• Provide consecutive interpretation for executive meetings, business discussions, and on-site visits involving the Vice President.
• Serve as the primary point of contact for Japanese-language email and written communication with Japan headquarters.
• Translate meeting materials, reports, operational documents, and other business-related content between Japanese and English.
• Review translated materials for accuracy, tone, and cultural appropriateness to ensure clear intent and alignment across regions.
• Support sensitive or confidential executive communications with a high degree of discretion and professionalism.

Administrative and Executive Support

• Provide direct administrative and operational support to the Vice President, including calendar management, meeting coordination, travel arrangements, and handling business communications.
• Assist in preparing presentation materials, reports, and briefing documents for internal leadership meetings and meetings with Japan headquarters.
• Support the Vice President on a project basis, assisting with various operational and administrative tasks as needed.
• Track action items, follow-ups, and deadlines arising from executive meetings, and coordinate with relevant stakeholders to ensure timely completion.
• Prepare meeting agendas, minutes, and executive summaries for internal and cross-border meetings.
• Act as a liaison between the Vice President and internal departments to facilitate efficient information flow.

Store Operations Improvement Support

• Identify operational challenges at store locations and support project management efforts to address and resolve identified issues.
• Assist in the creation, revision, and dissemination of store manuals and operational guidelines.
• Translate operational manuals from Japan headquarters and localize them to align with local regulations, business practices, and cultural considerations (SOP development).
• Support the rollout and adoption of new systems, tools, and operational initiatives at store locations, ensuring smooth implementation and effective communication to store teams.
• Conduct on-site store visits as needed to observe operations, gather feedback, and support operational improvement initiatives.

II. General Work Policies

• Strive for constant improvement by identifying more efficient and cost-effective approaches in work processes.
• Perform special projects and other miscellaneous duties as assigned.
• Uphold high ethical standards within the workplace, promoting a respectful and transparent environment.
• Report any irregularities or problems promptly to upper management facilitating timely and appropriate solutions.
• Maintain effective and open communication with co-workers, and external contacts.
• Adhere to all company policies and procedures, fostering a culture of compliance and professionalism.
• Take responsibility for maintaining a clean and safe working area, in line with health and safety guidelines.

Working Hours, Working style

9：00～18：00 / Hybrid: On-site with one remote day per week

Working Location

New York, NY

Salary/Benefit

75K~110K

Holidays

Weekends, Holidays

Qualifications

• Educational: Bachelor’s degree preferred; or Equivalent combination of education and experience.
• Work Experience: At least 3 years of experience in the restaurant operations, hospitality, or a related operational environment.
• Certificate/License: N/A
• Language: English: Business level (writing, speaking, reading) / Japanese: Business level (writing, speaking, reading)
• Required Skills:
  1. Bilingual Communication: Ability to accurately interpret, translate, and bridge communication between Japanese and English-speaking stakeholders.
  2. Operational Understanding: Strong understanding of restaurant or hospitality operations to support effective problem-solving and implementation.
  3. Executive Support: Ability to support senior leadership with discretion, organization, and professionalism.
  4. Project Coordination: Capability to support and manage operational improvement projects across multiple locations.
  5. Cultural Awareness: Deep understanding of Japanese business culture and the ability to adapt it to local operational environments.

Others

• Work Environment: Restaurant and Corporate Office environments; occasional on-site store visits required
• Tools/Equipment: Computer Systems, Productivity Software, Project Management Tools, Communication Platforms, Video Conferencing Tools.
• Supervisory: N/A
• TRAVEL REQUIREMENTS: Local Yes, rarely / Domestic/International N/A
• PHYSICAL DEMANDS: This role involves certain physical demands that are representative of the requirements for successful completion of the job's essential functions.
• Vision: Ability to see objects clearly.
• Hearing: Ability to listen to and understand through spoken words.
• Speech: Ability to speak clearly so other can understand.
• Note: If needed, reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of this job. The role predominantly requires sitting but may also involve occasional standing and walking. Regular use of your hands and fingers will be required for tasks like typing, writing, and handling documents. At times, you might need to reach with your hands and arms. The role may also require lifting and/or moving objects up to 30 pounds on occasion.
• Disclaimer: This job description is designed to outline the primary duties and qualifications of this role, but it doesn't encompass all responsibilities, duties, and skills that may be required. It's also subject to modification at the company's discretion to accommodate evolving business needs and structural changes.

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