• Irvine, California
• Food
• $62K-67K
• Full Time regular employee
•  8AM to 5:00PM
•  New

Job Description

Position
IT Support Specialist

Summary
 ​​​​​​The IT Support Specialist role is to provide technical assistance to end users and support for computer
systems, hardware, and software; install and configure new equipment and software; troubleshooting and
resolving technical issues; and perform regular system maintenance.

Essential Duties
User and technical support
• Respond to user questions and requests for assistance.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through problem-solving steps and provide technical support to ensure productivity.
• Maintain professionalism and provide timely, accurate customer service.
Installation and configuration
• Install and configure new hardware, software, operating systems, and peripherals like printers.
• Set up workstations for new employees, including creating user accounts and granting necessary
access.
• Assist with the deployment of new applications and systems.
System maintenance and security
• Perform routine maintenance, such as applying updates and patches, to ensure stability and
performance.
• Conduct regular backups to prevent data loss and perform data recovery if needed.
• Monitor systems for potential security threats and ensure network security.
Training and documentation
• Train employees on how to use new hardware and software effectively.
• Create and maintain user-friendly documentation, manuals, and knowledge bases.
Other duties
• Monitor and report on system performance, issues, and resolutions.
• Work with vendors and external support providers when necessary.
• Provide orientation and training to end users for all modified and new systems.

Working Hours, Working style
8AM to 5:00PM 

Working Location
Irvine, CA

Salary/Benefit
$30-$33

Holidays
Saturdays, Sundays, and public holidays

Qualifications
• High-level knowledge of commonly used software, hardware and applications
• Strong knowledge of and skills with Windows 11 and earlier operating systems
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers
• Excellent written, oral, and interpersonal communication skills.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.
 

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