• New York, New York
• IT
• 60K~72K
• Full Time regular employee
•  Morning shift : 9:00 A.M. to 5:00 P.M. / Late Shift 12:00 P.M. to 8:00 P.M
•  New

Job Description

Position
SAP Helpdesk Support

Summary
This position is stationed at the client’s site. However, might be assigned for Telecommuting as Hybrid, depending on the client’s needs. Responsibilities include providing troubleshoots for SAP. ​​​​​​​

Essential Duties
​​​​​​​1. SAP helpdesk support in English 

1) Trouble shooting
Technical support at on-site or by email or telephone or remote access tool

2) Operation support
User support for SAP software

3) Documentation (user manual, FAQ, user announcement)

4) User Education

5) Record work (Help) log

Miscellaneous Job :
2.Translation
・Translation and proofreading English/Spanish materials or English/Japanese materials


Working Hours, Working style

​​​​​​​7 hours shifts （Morning shift : 9:00 A.M. to 5:00 P.M. / Late Shift 12:00 P.M. to 8:00 P.M., Monday through Friday except holidays.
 ​​​​​​​However, it may be changed depending on the business needs.


Working Location
New York, NY

Salary/Benefit
$60K～$72K + Bonus
Medical/Dental/Vision/Life/LTD/FSA/HRA/HSA etc.=Eligible after 60 Days waiting period.  
Paid Leaves=PTO/Sick/Company Holiday　etc.　
Other Benefits：401k　etc.

Holidays
Weekends, Holidays

Qualifications
・Associate or bachelor’s degree in Computer Science, Information Technology, or a related field for SAP would be plus.  
・Understanding about SAP ( Helpdesk experience is preferred but not necessarily. Power user experience is also preferred)
・Able to travel according to the company's need but less frequent
・Fluency level of English is required
・Spanish and Japanese skills are preferred

 

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