• Brea, California
• Entertainment
• $25/hr~$26/hr
• Full Time regular employee
•  9:00 - 18:00

Job Description

Position
Tech Support Representative

Summary
Our client is seeking a highly motivated Tech Support Representative to support technicians, coordinate corporate operations, and act as a key communication hub within the Technical Department. This position is ideal for someone who can multitask, collaborate across teams, and communicate effectively in both English and Japanese.

Key Responsibilities
• Department & Technician Support: Assist the Technical Director and technicians with daily operations, scheduling, layout changes, machine updates, new game setups, and ensuring store requests are handled promptly.
•  Communication & Coordination: Serve as the primary contact for internal departments, vendors, and external partners; interpret between Japanese and English to support smooth communication.
•  Reporting & Documentation: Review daily/weekly/monthly store reports, maintain accurate records, manage vendor contact lists, and ensure proper documentation of orders, parts, and tasks.
•  Inventory, Ordering & Logistics: Maintain parts inventory, process supply/consumable requests from stores, verify parts orders, create shipping labels, coordinate equipment transfers, and support new store tool/equipment shipments.
•  Administrative & Travel Support: Answer and direct calls, arrange technician travel (flights/hotels), assist with payment tasks, and support additional operational duties as listed in the main task list.


Working Hours, Working style
9:00~18:00

Woking Location
Brea CA 

Office will relocate to the LA/Orange County border area in 2026 Spring.
 ​​​​​​**Hybrid work style after 90-day probation. Work style may vary based on supervisor assignment and are subject to change depending on management’s needs.**

Salary/Benefit
$25/hr~$26/hr (Non-Exempt)
Medical, Dental, Vision, 401K, PTO (10 days in the first year)

Holidays
Saturdays, Sundays and holidays

​​​​​​​This role requires regular weekend work and may include work on holidays based on business needs.

Qualifications
• Bilingual English/Japanese
• Strong communication and leadership skills; able to motivate and guide staff.
• Ability to travel frequently and manage time effectively across multiple locations.
• Strong analytical and decision-making skills backed by logical, data-driven judgment.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
•​​​​​​​ Bachelor’s degree preferred, but not required.

Ideal Candidate

You enjoy a fast-paced environment, thrive in multi-location operational roles, and can balance strategic planning with hands-on support. You take initiative, communicate clearly, and enjoy building strong relationships with store teams to elevate the customer experience.

Apply Now