• Santa Ana, California
• Manufacturing
• $22-$23 / hr
• Full Time regular employee
•  7.5 hours per day.
•  New

Job Description

Position

Sales Assistant -Japanese Bilingual-

Summary
We are seeking a bilingual Sales Assistant to support our sales team. This role is responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication. While customers are 100% based in the U.S. (English communication), frequent interaction with our Japan headquarters and factories (mainly via email in Japanese) is also required. The ideal candidate is detail-oriented, organized, and comfortable working in both English and Japanese.

Essential Duties
• Process and manage purchase orders (POs) received by the sales team.
• Coordinate shipment processing and related documentation.
• Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English).
• Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email).
• Use OMS (Order Management System) for processing and tracking.
• Handle transactions and data input through customer portals as needed.
• Support sales reporting and data management using Excel, Word, and other Microsoft Office tools.
• Assist with Salesforce operations (experience preferred).
• Provide administrative support for various ad-hoc tasks as required.


Working Hours, Working style
​​​​​​​ ​​​​​​​・Standard workday: 7.5 hours per day.
・from Monday to Friday 8:30am to 5:00pm (Other flexible hours available e.g. 7:30am to 4:00 or 9:30am to 6:00pm.), one hour break

Working Location
Santa Ana, CA
* ​​​​​​​Hybrid schedule: 2–3 days per week in office, remaining days remote.

Salary/Benefit
E$22-$23

 ​​​​​​​・401K after 6 months
・Flexible Spending Account (FSA) (Medical and Dependent Care)
​​​​​​​ ・10 Paid vacations for the first year ・19 plus paid holidays per policy
・Sick time leave
・Maternity/parental leave
・Insurance: Medical, Dental, Vision, Life and AD&D Insurance

Holidays
​​​​​​​Holiday: Saturday, Sunday.  Public and company Holidays total are about 20 days.

Qualifications
​​​​​​​• Language Skills: Business-level proficiency in both English and Japanese (reading, writing, and email correspondence required).
• Technical Skills: Proficiency in Microsoft Excel and Word (mandatory).
• Experience with OMS or similar order management systems preferred.
• Salesforce experience a plus.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Excellent written and verbal communication skills.
• Prior experience in inside sales, customer support, or sales assistant roles preferred.

 

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