• Griffin, Georgia
• Manufacturing
• 40k-50k
• Full Time regular employee
•  7:30 AM to 4:30 PM

Job Description

Position
Sales Support Coordinator

Summary
Sales Support Coordinator provides assistance to the sales team to ensure customer satisfaction,
enters sales orders, answers customer inquiries, and responsible for other clerical and
administrative duties. 

Essential Duties
• Create, enter, and process sales orders in Microsoft Dynamics BC System with exceptional
accuracy.
• Enter and update customer information into BC System.
• Answer inquiries and follow up with customers as necessary.
• Update and maintain the Sales Order Status Report for all sales
• Assist the Sales Team with the preparation of sales order quotes for customers
• Send shipping documentations for orders to customers (BOL, packing slip, and Certificate of
Analysis)
• Create commercial invoices for consignment sales and provide them to customer
• Respond to customer and updates order via email
• Prepare sales invoices for customers.
• Enter and maintain Google calendar for material shipping from OCAI only.
• Send sample request to production and will enter information into BC for pick ticket
• Accurately pick customer orders according to FIFO method ensuring the correct product
grade, lot number, and quantity requested has been assigned. Creates shipping documents for
Shipping & Receiving Coordinator to fill and ship order.
• Distribute customer satisfaction surveys
• Manage inventory and order product based on forecast and customer demands
• Create, edit, and print brochures for seminars and forums
• Send changes for company website for product and newsletter updates as needed per OCC
requests
• Verify inventory availability, pricing, and confirm new orders with company terms and
conditions stamp.
• Calculate and report monthly sales total
• Update sales and purchase prices in the company database
• Make sample shipment arrangement
• Other duties assigned by management

Working Hours and Style

Monday to Friday

• 7:30 AM to 4:30 PM

Working Location
 

• Griffin, GA

Salary/Benefit

• 40k-50k
• Comprehensive benefits package

Holidays

• Paid holidays in accordance with company policy

Qualifications
• Demonstrated customer service skills; must interact with internal and external customers in a
cooperative and professional manner
• Strong organizational skills and attention to details
• Double checking work to make sure information is accurate
• Works well within Sales department and also with other OCAI departments (Ex: logistics,
quality, production, etc)
• Effective oral and written communication skills to communicate
• Proficient with Microsoft Office (Word and Excel) and Outlook skills, and working
knowledge with ERP software
• Ability to work with all levels of personnel within the organization and customer operations
• Excellent time management and multi-tasking skills
• Ability to sit for long periods of time
・ Ability to lift up to 50 lbs.
・Education and Experience:
・High School Diploma or GED
・ Associates Degree Preferred
・ 2-3 years’ experience in a Sales support/customer service role
​​​​​​​・ Understanding of ERP system is preferred

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