• Brooklyn, New York
• Other-Manufacturing
• $50-70K
• Full Time regular employee
•  9:00-18:00
•  New

Job Description

Position
Quality Control and Customer Service Associate - Japanese/English/Chinese Multilingual

Summary ​​​​
This position will be responsible for overseeing product quality assurance for new product developments, coordinating with manufacturing partners (primarily in China), and supporting customer service activities for the U.S. market.
This role requires a detail-oriented individual with experience in product quality control in manufacturing or consumer goods. Strong communication skills across English, Japanese, and Chinese are essential for liaising with factories, internal teams, and customers.

Essential Duties
Quality Control (Primary Role):
• Oversee and ensure quality standards for new and existing product lines.
• Collaborate with U.S. and Japan Head Quoter product planning teams on design, specifications, and testing requirements.
• Communicate directly with Chinese manufacturing partners regarding production quality, inspection results, and corrective actions.
• Conduct quality checks on samples and pre-production batches.
• Develop and maintain QC documentation, reports, and standard operating procedures.
• Support product improvement initiatives by gathering feedback and analyzing quality performance data.

Customer Service (Secondary Role):
• Provide responsive and professional support to customers, retail partners, and
distributors.
• Manage inquiries, returns, and claims with a focus on problem-solving and customer
satisfaction.
• Work closely with internal teams to address product issues, replacements, and orderrelated
requests.
• Maintain accurate records of customer interactions and escalate complex cases when necessary.

Working Hours, Working style
9:00-18:00
Hybrid work（at least 3 days of work in the office）
Please note that the number of required in-office days may increase in the future.

Woking Location
Brooklyn, NY

Salary/Benefit
$50-70K
Insurance (Medical, Dental, Vision)

Holidays
Saturday, Sunday, Holiday

Qualifications
• Bachelor’s degree preferred, ideally in Business, Supply Chain, Manufacturing, or related field.
• 3+ years of experience in quality control, product development, or manufacturing (consumer goods industry preferred).
• Strong understanding of QC standards, inspection processes, and product testing.
• Excellent communication and negotiation skills.
• Language Skills: Proficiency in English, Japanese, and Chinese (written and
spoken) required.
• Ability to work cross-culturally and coordinate with overseas teams.
• Strong organizational skills and attention to detail.
• Customer-focused mindset with problem-solving ability.

Apply Now