• Carson, California
• Transportation/ Logistics
• $22 - $30/hour DOE
• Full Time regular employee
•  Monday - Friday; 9:00 - 18:00
•  New

Job Description

Position
A Japanese logistics company is looking for an Air Coordinator with 2+ years of experience in international freight forwarder and customs clearance.

Summary
This position is responsible for supporting the activities and processes of the Air Operations Department and for providing other general operations support as needed.

Essential Duties
Manage Air Cargo Operations

• Oversee the coordination and management of air import and export shipments.
• Ensure timely and accurate processing of all documentation, including airway bills, invoices, and customs declarations.
• Plan and direct the flow of air traffic moving to and from overseas destinations.
• Open files for each shipment in the dedicated software system.

Liaison with Stakeholders

• Communicate effectively with airlines, freight forwarders, customs brokers, and other stakeholders to ensure seamless operations.
• Resolve any issues or delays with shipments in a professional and efficient manner.
• Negotiate with domestic customers, acting as an intermediary for foreign customers, to resolve problems and reach mutual agreements.

Compliance and Regulations

• Ensure all operations adhere to local and international regulations, including customs and aviation rules.
• Maintain up-to-date knowledge of regulatory changes and implement necessary adjustments to processes.
• Assure that all dangerous goods shipments are handled according to regulations.
• Assist customers with compliance issues, certification, physical inspection, and arrangements for dangerous goods packaging in compliance with regulations.

Inventory and Tracking Management

• Monitor and update cargo movement using tracking systems and tools.
• Maintain accurate records of shipments and provide regular status updates to clients and internal teams.
• Track and communicate shipment delays or documentation issues to clients and overseas agents.

Customer Service

• Provide exceptional service to clients by addressing inquiries, providing shipping solutions, and ensuring satisfaction.
• Develop and maintain strong relationships with clients to promote repeat business and referrals.

Team Collaboration

• Work closely with other departments, including sales and warehouse, to ensure smooth logistics operations.
• Support team members and contribute to achieving overall company goals.
• Provide support to fellow associates, supervisors, and department managers as necessary.

Problem Solving and Continuous Improvement

• Identify inefficiencies in current processes and propose solutions for improvement.
• Handle unexpected issues, such as delays or damaged cargo, with a proactive approach.

Reporting and Analysis

• Prepare and present regular reports on shipment status, performance metrics, and operational challenges.
• Analyze data to identify trends and opportunities for process optimization.
• Prepare reports of transactions to facilitate billing for shippers, foreign customers, and consignees.

Cost Management

• Monitor and manage operational costs to ensure profitability.
• Negotiate rates with service providers to secure cost-effective solutions without compromising quality.

Training and Development

• Train new hires on operational procedures and company policies.
• Stay updated on industry best practices and share knowledge with the team.

Documentation and Recordkeeping

• Examine documents such as invoices, bills of lading, and shipping statements to verify the conversion of merchandise weights or volumes.
• File documents in an accurate and organized manner.

Working Hours, Working Style
Monday - Friday: 9:00 - 18:00
On-Site

Working Location
Carson, CA

Salary / Benefit
$22 - $30/hour DOE (Full-Time, Non-Exempt, Permanent)

• Medical, Dental, Vision, Life Insurance
• 401(K) with employer match after 6 months of service
• Paid vacation, paid sick, paid holidays

Holidays
Saturdays, Sundays, major US holidays

Qualifications

• Minimum of 2 years of experience in air export operations is preferred.
• Knowledge and understanding of TSA and HAZMAT is required.
• Strong interpersonal skills with a proven ability to listen, comprehend, and communicate effectively to achieve positive outcomes.
• Proactive mindset with excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office applications and general computer skills.
• Exceptional written and verbal communication skills.
• Experience with GoFreight software is an advantage.
• Familiarity with air import operations is a plus.
• Prior experience in freight forwarding is highly preferred.
• Fluency in English, both written and spoken, is required.

Apply Now