• Plano, Texas
• Medical Devices
• $60,000-$120,000 annually (commensurate with experience)
• Full Time regular employee
•  9:00-18:00

Job Description

Position
​​​​​​​Clinical Application Specialist

Summary
​​​​​​​The Clinical Application Specialist is responsible for providing technical and sales support for clinical laboratory products. ​​​​​​​Responsibilities include training customers on how to use the equipment, assisting with on-site instrument implementation, acting as a technical liaison, and supporting the sales team. 

Essential Duties​​​​​​​

• Conduct on-site customer training for new equipment. 
• Manage instrument implementation projects, which includes assisting customers with instrument verification studies. 
• Analyze data from verification studies and prepare statistical reports to present to the customer. 
• Complete all required documentation in accordance with company policies and procedures.
• Work with internal teams and customers to resolve technical issues.  This includes escalating customer complaints to Technical Support and providing all necessary data while following procedures for handling escalations and complaints. 
• Provide technical support both before and after the sale, including product demonstrations. 
• Ensure that the implementation of new instruments is completed on time, within budget, and to the customer's satisfaction. 
• Maintain customer satisfaction.
• Understand the organization's goals and implement strategies with clear action plans. 
• Build effective working relationships with both external and internal customers. ​​​​​​​

​​​​​​​Working Hours, Working style
MON-FRI 9:00-18:00, Remote(5 days / week)

Working Location
​​​​​​​Field-based / Remote

​​​​​​​Salary/Benefit
$60,000~120,000 ​​​​​​​annually (commensurate with experience)

​​​​​​​Holidays
​​​​​​​Weekends, Holidays
(Availability is expected for urgent matters that may arise on weekends.)

Qualifications

• ​​​​​​​A bachelor's degree (BA/BS) in a healthcare-related field is required; a degree in Medical Laboratory Science with current certification is strongly preferred. 
• A minimum of 3 years of experience in a clinical laboratory is required; field experience is preferred. 
• A strong technical background in flow cytometry, hematology, or urinalysis is preferred.
• Knowledge of laboratory regulations is required.
• Must be a self-starter who can work independently in an unstructured environment.
• Excellent written and verbal communication skills are required.
• Strong computer skills are necessary, including proficiency with MS Office Suite, service-based software, CRM, and EP Evaluator.​​​​​​

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