• Plano, Texas
• IT
• 52K-62.4K
• Temp to Perm
•  9:00-18:00

Job Description

【Position】 
Jr. IT Technician

【Summary】
We are looking for a motivated and enthusiastic Entry-Level IT Support Technician to join our team. The ideal candidate will provide daily internal IT support and assist with Power App-related tasks. This position is perfect for someone who is willing to learn and possesses a basic coding background.

【Essential Duties】

• Daily IT Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, via email, or over the phone.
• Troubleshooting: Identify and resolve technical issues by walking employees through problem-solving processes. Escalate unresolved issues to the next level of support as required.
• System Maintenance: Perform regular maintenance tasks such as software updates, system backups, and security checks to ensure smooth operation of IT infrastructure.
• Account Management: Create, modify, and disable user accounts as required. Manage permissions and access control settings.
• Power App Development: Assist in the development, maintenance, and troubleshooting of Microsoft Power Apps applications. Collaborate with team members to design and implement new features and improvements.
• Documentation: Maintain accurate records of technical issues, solutions, and best practices. Create and update user guides and support documents.
• Inventory Management: Track and manage IT assets, including hardware and software inventory. Assist in procurement and deployment of new equipment.
• Onsite Support: Be prepared to provide onsite support when called upon, even during remote working times. This includes the ability to travel to the office or other locations as necessary.

【Working Hours, Working style】
9:00-18:00

【Working Location】
Plano, TX

【Salary, Benefit】
$25 - 30/hr

【Qualifications】

• Educational Background: equivalent in Information Technology, Computer Science, or a related field. Bachelor's degree preferred.
• Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Familiarity with Microsoft Office Suite and Windows operating systems.
• Coding Knowledge: Basic coding skills in languages to Microsoft power Apps or any relevant language. Willingness to learn and develop Power Apps.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical users.
• Problem-Solving Skills: Strong analytical and troubleshooting abilities. Attention to detail and proactive approach to resolving issues.
• Customer Service: Commitment to providing high-quality customer service and support. Patience and empathy when dealing with user issues.
• Experience: Previous experience in an IT support role is a plus but not required. Internships, volunteer work, or personal projects showcasing technical skills will be considered.
• Certifications: Certifications such as CompTIA A+, Microsoft Certified: Power Platform Fundamentals, or similar are advantageous but not required.
• Power Apps: Experience with Microsoft Power Apps, including designing and building apps, is highly desirable.
• Language Skills: Proficiency in Japanese is a plus.

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