• Los Angeles, California
• Transportation/ Logistics
• $20-22/hour
• Full Time regular employee
•  9:00-18:00
•  New

Job Description

Position
 Operation Clerk - Air Import/Export Ocean

Summary
This position is responsible for Air & Ocean Import Clearance / Air & Ocean Export (Freight forwarding) and Domestic freight forwarding/Storage management.
・ Handle customer’s needs, complaints and provide appropriate solutions and alternatives within the time limits.
・ Perform safety precautions to keep safe environment.
・ Works as team by supporting beyond your duties as needed.

Essential Duties
- IMPORT -
・Make sure that the docs received from overseas include necessary documents for Customs
Clearance (such as AWB, Bill of Lading, Commercial invoice, OGA docs) and submit to CHB swiftly.
・ Frequently check on the clearance status on CBP and OGA including FDA, USDA, FWS. Inquire
directly if needed.
・ Notify customers of irregularities if arrival delays, CBP or OGA hold occur.
・ Coordinate the schedule with the customer for pick up or delivery.
・ Verify PC count upon receipt, re-condition (including re-icing, re-packing, or mending minor cosmetic damages) the cargos if necessary.
・ Follow up with delivery and/or pick up status with customers and vendors. Make sure the delivery and/or pick up is on schedule.
・ Manage and keep up with inventory in the warehouse, cooler and freezer for those that utilize our storage services.
・ Close files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.
・ Familiarize yourself with various Government import regulations and keep the customers informed.
・ Communicate with existing customers on a regular basis to ensure their satisfaction level up to
their standard.
・ Daily correspondences with overseas and/or domestic agents.
・ Quote customers – provide competitive rates.

- EXPORT -
・ Open files, generate AWBs based on IATA regulations such as rates and commodity codes.
・ Effectively manage the schedule and be aware of the cut off time to tender the cargo to airline.
Always stay ahead.
・ Follow up after tendering, inform customer and agent of any irregularity immediately.
・ Close files – obtain vendor invoices and check for accuracy, bill out accounting to the fee schedules set for the customer, and send them out.
・ Check to see if there are any export regulation and/or restrictions, as well as regulation and/or
restrictions at the destination country
・ Adhere and comply to TSA regulations, Screening, Known shipper, etc.
・ Receive cargo orders from customers.
・ Negotiate with airlines for making a space booking.
・ Provide customers with booking information or any other information that are being asked.
・ To be familiar with the products you are handling (IE, required temperature and etc.) and knowing what is necessary to achieve.
・ Make sure cargo comes as customer order it. Including time, quantity and such.
・ Manage time wisely. Know airlines cutoffs and plan accordingly.
・ Accurately make documentation such as AWBs, Phytosanitary and IE/TEs. Always make a conscious effort to avoid unproductive errors.
・ To attend airlines and customs for cargo by driving company vehicles to each location.
・ Trace cargo even after tendering. Make sure cargo departs (and check connection flight if
applicable)
・ Immediately report to superior and must follow up and present solutions if there is any irregularity.
・ Make kartes and complete files, invoice and send out as soon as possible.
・ Must make effort to always answer phone calls from customers/vendors/office.
・ Need to do daily contact with US Customs, USDA and other government agencies.
・ Familiarize and adhere to various regulations such as TSA, IATA, AES.
・ Getting booking from steamship line / co-loaders airline based on customer’s request.
・ Making SWB, sending SI and AES in timely manner.
・ Managing time schedule and tender the cargo to CY/CFS before cut off time.
・ Coordinate drayage / trucking with 3 rd party vendors, maintain healthy relationship.
・ Following up after tendering and inform customer and agent any delay.
・ Making invoice.
・ Checking the regulation for export and also regulation for the destination country if necessary

Working Hours, Working style
Monday-Friday:9:00-18:00 (1-hr. lunch)　
On-site

Working Location
Los Angeles, CA

Salary/Benefit
$20-22/hr ​​​​​（NON EXEMPT）
Medical, Dental, Vision Insurance, Paid Holiday, Vacation, Sick Leave, 401(k) with Employer Matching

​​​​​Holidays
​​​​​​​Saturdays, Sundays, Holidays

Qualifications
・Bilingual in Japanese and English
​​​​​​​​​​​​​​・1-2 years of related experience and/or training; or an equivalent combination of education and experience.
・ Being able to follow-through and excel beyond.
going in your favor.
・ Valid ID for TSA purpose.
・ General knowledge in logistics, import/export regulations.
・ Aggressiveness toward learning, absorb and apply new knowledge.
・ Establish healthy relationship with customers, venders and co-workers.
・ Negotiation skill – Being able to protect customer’s best interest.
・ Calculation skill – Basic arithmetic skill to perform conversions, rate calculations and such.
・ Communication skill – Timely responses. Reporting and consulting matters with co-workers and
superiors.
・ The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Employee may need to move, lift, and open boxes.
・ Travel is expected for this position. Driving may be required as needed.

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