• Frisco, Texas
• IT
• $26/hr～
• Full Time regular employee
•  9:00-18:00

Job Description

【Position】
  System Support Specialist

【Summary】
  An entry level position responsible for providing service request support by following existing pre-determined procedure on both servers and network devices for system users

【Essential Duties】
  1.    Service Request (SR) Work

• Perform the service request by due date based on the existing procedure, to make changes on servers and/or network devices, during nighttime in Japan.
• Reporting any issue that occurs during SR work timely to SR supervisor.
• Complete all necessary work preparation by the day before the due date during normal working hours.

  2.    Improve procedures for SR

• Generate issues from SR work and change suggestions as feedback, report to SR supervisor or send to Japan users as instructed.
• Regularly make suggestions to improve the existing procedures based on an issue/error that you may detect during the SR work.
• Generate analysis report of performed SR work as needed for the purpose of preventing duplication of same issues and to improve the SR work quality.

  3.    Kaizen tasks

• Perform any other Kaizen tasks as needed, to enhance the work quality on both work environment and work flow, not limited to but including documentation maintenance, equipment setup, etc.

【Working Hours, Working style】

• Days and hours of work are Monday through Friday 8:00am-5:00pm (CDT) and 7:00am – 4:00pm (CST) with an on-site requirement. 
• Working from home will only be permitted upon approval from the MDC Division director due to the severe weather or challenging working environment conditions.

【Salary, Benefit】
  $26/hr ～

【Qualifications】

• Fluent in Japanese at a native level. 
• Ability to read and speak intermediate-level English in order to perform English procedures.
• Strong verbal and written communication skills, able to assemble and present information briefly and clearly.
• Ability to follow the work instruction, and report any issue followed by report line timely.
• Ability to work in a fast-paced environment.

　 Required Skills:

• Basic knowledge and hands-on experience as a below.

　　o    Must be able to operate basics such as directory transfer/file edit on the platform such as Windows and Linux environment.
　　o    Must be able to execute the command based on the existing procedures.

• General knowledge of MS Office (Word, Excel, PowerPoint)
• General knowledge of windows shortcut usages.
• Intermediate level of typing skills (40 wpm and above)

　  Welcome Skills:

• Basic knowledge of Infrastructure Technologies (e.g. servers, networks, security).
• 1+ year of experience as a network engineer.

         o    Able to perform operations on Cisco routers, switches and firewalls.
         o    CCNA and/or equivalent certifications.

• Other skills

          o    AWS Certified Solutions Architect -Associate and/or equivalent certifications.

 

Apply Now