• Santa Clara, California
• Machinery
• $70-85K
• Full Time regular employee
•  35 hrs per week/Flexible working hours (evening, weekend support may also be needed)
•  New

Job Description

【Position】
Inside Sales (Sales Assistant)

【Summary】
    This position is responsible for coordinating between the company sales team and clients, providing information, service,
maintenance, and repairs related to purchased equipment.   Japanese/English bilingual is required and sales experience in semiconductor is preferred. Instead of consumable semiconductor parts, we are looking for experience in semiconductor equipment parts (Kawasaki Robotics, Horiba, etc.)

【Essential Duties】
--Sales--
　• Researches and compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trades shows, Internet Web sites, referrals and other sources.
　• Researches market conditions and conducts feasibility studies to determine market demand for existing and new products or services.
　• Gathers, analyzes, and compares competitor data and pricing to that of the Company for benchmarking purposes in evaluating market position.
　• Prepares presentation materials for sales and marketing purposes.
　• Attends departmental sales meetings to discuss project status and prospective customers.
　• Builds and maintains relationships with key customers and accounts.
　• Achieves the sales quota which is discussed and agreed between the incumbent and management.

 --Account Management--
　• Communicates with customers via phone or email; receives and processes purchase orders, purchase confirmations, invoices, order cancellations or changes in product/delivery schedules.
　• Informs customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
　• Manage samples and other packages from the customer.
　• Manage tool forecast and report to manager.
　• Follows up on sample, literature, and specification requests.
　• Understands each account/customer special requirements, and ensures such items are recorded and properly outlined for each sales order.
　• Reviews orders for accuracy and product availability; enters orders into the system.
　• Checks inventory level and places purchase orders.
　• Manages EOL (End of Life) status and acquire latest pricing of tool parts from headquarter.
　• Investigates customers’ complaints and inquiries and provides solutions.
　• Completes requests for return merchandise authorization (RMA) and failure analysis
　• Compiles statistics and prepares various reports for management.
　• Conduct review of various agreements from customer.
　• Support manager with various due diligence requests from customer. (Audit, environmental activity, security, etc.)

  --Administrative--
　• Maintains Sales files, contracts, and reports in an organized fashion and as per specified standards.
　• Assist in the preparation, organization, and translation of e-mails and presentation materials between Japanese and English
　• Provide accurate and timely reports on progress, issues, needs and forecast to local team and HQ in Japan
　• Calendar management and travel arrangements for Sales team
　• Performs other related duties as assigned.

【Working Hours, Working style】
   35hrs per week
  • The employee must occasionally lift and/or move up to 20 pounds.
  • Frequent travel both by air and car is required.

【Working Location】
   Santa Clara, CA

【Salary, Benefit】
    $70-85K  (The position is exempt and not eligible for overtime.)
    • Medical, Dental, Vision, Life Insurance, 401K, Paid Vacation, Paid Sick/Family Leave, Sabbatical, Commuting Allowance, Tuition Reimbursement for Self-Improvement, Amazon&Internet Reimbursement

【Holidays】

【Qualifications】
    • Japanese/English bilingual is required and sales experience in semiconductor is preferred. Instead of consumable semiconductor parts, we are looking for experience in semiconductor equipment parts (Kawasaki Robotics, Horiba, etc.)
　• Bachelor’s degree (B.A.) in Business Administration or equivalent from four-year college or university; or four to ten years’ related experience and/or training; or equivalent combination of education and experience.
　• 2-5 years of similar experience.
    • General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone.
    • Software includes the use of Windows operating system, and Microsoft Office.

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