*Inside Sales
【Summary】
Respond to customers making customer satisfaction a top priority, provide services, make internal instructions, make adjustments promptly and accurately
【Essential Duties】
1. Create Quote: When you make quote, refer to the customer list for pricing, customer speciifc Information,shipping terms and payment terms.
*Negotiate with customer to sell STD"Y" as much as possible.
*Respond to RFQ on the same day if request came before 4 PM
ln case it takes more than 3 days due to some issue, report to your manager.
*Get approval from manager for quote amounts over 10,000 USD before sending it to customer.
2. Process Customer PO : After PO has been received, check all information and make WI, input data into ERP.
*To keep customer's delivery request, suggest alternative items, communicate with purchasing, warehouse, and customer.
*Need to print out labels for individual items. Give labels with Work Instructions to warehouse.
*Special attention should be paid not to duplicate a PO entry.
*Never revise a Invoice after a shipment. In case you need to revise, report it to your manager.
*If you received an RFQ for approx. 10,000 USD, determine likelyhood of receiving PO and if it's more than 50% that we will receive, report it to purchase department so they are informed.
*Make all efforts to prevent mistakes. When an error has occured, make an report with cause of the error, preventive action steps for the future and submit it to manager.
3. Imporvement: Suggest improvement plan regarding daily work flow, customer service to increase customer's satisfaction. (How to prevent mistakes, working efficiently, communication with customer, any format etc..)
*Record Transportation fee.
*Update onhand and white board everyday. (Support outside sales activities, if needed)
4. Target to keep requested delivery date is 97%. Communicate regulary with purchase and warehouse to achieve it. 5. Filling Document : File Invoice, WI and customer PO.
Apply Now
3/4/2024
Job No.
12963