• Liberty, North Carolina,
• Manufacturing
• 93.6K
• Full Time regular employee
•  9:00-18:00

Job Description

Summary:
The Sr. IT Project Manager role will lead activities related to selecting and implementing technology solutions for operations in a new facility.  Responsibilities include coordination of all company business, management training, customer & technical support, implementation, sales, creating operational & financial reports, and assisting with general office matters. This Sr. Project Manager role is directly working with the external customer and internal groups. This role is responsible for developing policies and procedures for IT business in order to maximize the company’s profitability and to ensure optimization and compliance with established standards and regulations. Ensure the company provides first-class customer service and maximize its profitability and contribute to the company’s profit.

Essential Functions:
-Contribute to project planning, schedules, and tracking documents for various communication projects, coordinating with team members, and ensuring timely development and delivery of applications and other IT related deliverables (Networking/Hardware.)
-Provide and comprehend system, sales and meeting information.
-Provide technical product advice and consultations for the development and implementation of customer solutions.
-Perform planning, documentation, deployment, and maintenance of new IT infrastructure, servers, and applications.

-Handle IT technical support onsite and/or remote by phone, and by e-mail.  
-Support and communicate with third party partners to conduct the projects.
-Identify customer and product needs, and proactively solve customer issues.
-Work with internal teams to provide unified support. Maintain a high-level management of all areas of project management, customer service, technical support, system analysis – development – implementation, sales, training, and general office management including budgeting and financial review.
-Utilize data to help the team drive insights through the creation and maintenance of monthly communications metrics and analysis reports.
-Contribute to project planning, schedules, and tracking documents for various communications projects, coordinating with team members, and ensuring timely production and delivery of communications deliverables.
-Assist across the team as needed with executive level presentations and program level communications.

Competencies:
Manufacturing or supply chain management experience is a plus.
Manufacturing Operations Management platform experience a plus.
Excellent written/verbal business communication skills in English with ability to concisely communicate issues to management, users, and peers.
Expert team leadership skills – including large/remote teams.
Excellent project management skills. Ability to follow & enforce established processes and security guidelines and effectively communicate them to users.
Excellent organizational and time management skills.
Exceptional customer service skills with prompt problem resolution, ticket management and follow-up with users.

Required Education and Experience:
Manufacturing execution system (MES) experience is preferred.
Bachelor’s degree in computer science, Business, or a related field
5-8 years of experience of project management and project management skills
Fluent in Microsoft Office products (Excel, Word, PowerPoint and Visio)
Experience in leading business analytics IT project management, consulting or managed services practices.
Knowledge and leadership experiences in IT, Telematics, Engineering, and Auto-related advanced technology & business management.
Experienced in working directly with clients and managing supplier relationships.
Experienced in working with a large team; with proven ability to follow direction and contribute ideas to achieve team goals.
Bilingual Japanese skills are highly preferred.

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