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Senior sales account manager

Senior sales account manager

Japanese IT company is looking for Sales Account Engineer

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3/8/2024 Job No. 10242

Job Description

Position

Senior sales account manager

Essentia Duties

Essential Functions :
• Attend requisite internal meetings
• Attend requisite external meetings
• Report daily, weekly, monthly and in a timely manner projects and operations to supervisor
• Collaborate with team, and others
• In order to accomplish assigned tasks, improve skill and performance
Sales Engineer work:
• Create design document based on the requirement definition
• Docs.) Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure, OM Manual etc.
• Decide the solution, service and equipment for the proposal
• Conduct in-house or outsource analysis and meet with partners as necessary to define their roles and responsibilities
• Estimate the cost for the proposal
• Create the document for the proposal
• Present the proposal to the client
• Provide sales support from a technical perspective in order to get projects
• Make a good relationship with customer
• Participate and facilitate in regular and irregular meetings with customers or vendors to get information related to proposals
• Provide our service and technical information to customers for creating new opportunity of the projects
Deployment work:
• Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log
• Implement, setup and test at customer site
Maintenance work :
• Pay attention to the customer inquiries and/or system alarm
• Respond to customer inquiries via e-mail/phone and solving their issues/problems
• Collaborate with the vendor for solving the system issue/problem if needed
• Manage the inquiry/issue/problem from the beginning to the end and close the case
• Propose and/or improve the system in order to reduce the customer's issue/problem
• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively
• Document the outage/system problem report
Help Desk work :
• Pay attention to the customer inquiries and/or system alarm/monitoring
• Respond to customer inquiries via e-mail/phone and solving their issues/problems
• Manage the inquiry/issue/problem from the beginning to the end and close the case

Workin Location

Houston, TX

Working Hour

9:00 - 17:00

Salary

80-90 (DOE)

Qualification

1. Fluent in Japanese (native) and English (business level) required
2. Bachelor of Science (BS) Degree(Computer Science Major preferred)
3. At least 5+ years of IT Solution Engineering experience
4. Excellent communication and leadership skills
5. CCNA/CCNP/Network+ preferred

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