• New York, New York
• IT
• $65/h-$75/h
• Temporary employee
•  8:45 AM to 5:00 PM
•  New

Job Description

Position Title: Onsite Support Engineer
Location: White Plains, NY

Position Summary:
The Onsite Support Engineer provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues.
This role involves onsite troubleshooting, assisting with IT service requests, and escalating complex issues to higher-level support teams as needed.

Principal Duties and Responsibilities:
・Provide onsite support for end-user IT issues, including desktops, laptops, peripherals, and mobile devices.
・Respond promptly to service requests and incidents, logging all activities in the IT service management system.
・Troubleshoot and resolve basic hardware, software, and network issues.
・Assist with user account management, access permissions, and password resets.
・Escalate unresolved or complex issues to higher-level support teams following defined procedures.
・Perform routine maintenance, installations, and upgrades of IT equipment and software.
・Ensure compliance with IT policies and security protocols.
・Assist in IT projects as required, including hardware deployments and software rollouts.
・Support user onboarding and offboarding processes.
・Perform user IT equipment setup and relocation (PCs, monitors, docking stations, cable connections, etc.).

Required Qualifications:
・Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
・Proven experience in IT support or helpdesk roles.
・Familiarity with Windows and/or Mac operating systems, Microsoft 365, and common business applications.
・Basic knowledge of networking concepts (LAN, Wi-Fi, VPN, etc.).
・Strong problem-solving and troubleshooting skills.
・Good communication skills and the ability to interact effectively with end-users.

Preferred Qualifications:
・Experience supporting IT environments in corporate or enterprise settings.
・Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.
・Experience working in Japanese or other Asian companies.

Salary ​​​​​​​:
$65/h-$75/h（Based on experience and skills）

Work Conditions:
・Onsite presence required to support users during business hours (8:45 AM to 5:00 PM, including a 1-hour lunch).
・Standard work schedule: 3 days per week (workdays can be adjusted). Additional days may be requested if necessary.
・May involve occasional after-hours support depending on business needs.

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