• Novi, Michigan
• Manufacturing
• 83K
• Full Time regular employee
•  N/A
•  New

Job Description

Job Description for Assistant Manager of  Field Engineer

Number of Openings: 1

Salary: 83K-
Location: Novi, MI

The company is a trusted provider of advanced manufacturing solutions, primarily supplying machining centers, grinding machines, and pin mirrors to leading global manufacturers. In addition to delivering high-quality equipment, the company offers comprehensive maintenance services to ensure long-term reliability and productivity for its customers.
 

Job Responsibilities:​​​​​​
・Prepare Service budgets for each fiscal year including internal expense budget for Service team
・Scheduling Service Visits, building Quotation for the service visit
・Review and Instruct Service reports
・ Analyze monthly & yearly expenses and revenue of total service by subordinates
・Coordinate the service tech schedule based on the requests from customers, sales staff, and K-NTC.
・ Analyze service tech skills, plan and execute the service schedule
・Execute annual tool calibration, including building the annual budget.
・Regular inventory checks
・Create summary report weekly by consolidating subordinates weekly activity reports that provided by service teches
・Report must be in Japanese.(using translation tools is OK)
・Monthly & Quarterly summary report on service status, sales results, etc. in Japanese & English
・Build/prepare the yearly budget for training
・Customer relation Support for Parts Sales and Spindle Rebuild team
Service&Safety meeting
・Showroom Management

Essential Qualifications:

​​​​​​​・University graduate or qualification holder. Experience working with machine tools or similar equipment is preferred. Ability to
communicate in Japanese. Ability to write reports in Japanese.
・Excellent customer service, listening and verbal communication skills. Self starter as well as team builder.
・Must have knowledge of computer software and skills to improve work efficiency and create management information using
Office365, etc.
・Job management skill. (Supervise sub-contractors and/or customer’s maintenance personnel.)
・Ability to travel up to 30%, with some overnight travel. Flexibility to travel on short notice as well.
 

Apply Now