• Westbury, New York
• Cosmetics
• $60K~$70K
• Full Time regular employee
•  9:00-17:00

Job Description

【Position】
Customer Support Representative -Japanese Bilingual

【Summary】
A Japanese trading company specializing in cosmetic ingredients is looking for a Customer Support Representative. This position is responsible for handling end-to-end customer service operations, including order processing, inventory coordination, and communication with clients and suppliers both domestically and internationally.

【Essential Duties】
- Receive and process purchase orders from cosmetic manufacturing clients
- Check inventory availability and issue shipping instructions to the warehouse 
- Create and send invoices to the warehouse/logistics company
- Place purchase orders with suppliers 
- Communicate with clients to coordinate delivery schedules and manage lead times
- Maintain accurate records of orders, shipments, and invoices using internal systems (e.g., QuickBooks)
- Serve as a liaison between sales, logistics, suppliers, and customers to ensure smooth operations
- Handle and resolve delivery issues, delays, or discrepancies
- Support ad-hoc tasks as required in a small, agile team environment

【Working Hours, Working style】  
9:00-17:00

【Working Location】
Westbury, NY
commute to office 5 days/week

【Salary, Benefit】
$60,000-70,000
Insurance (Medical, Dental and Vision, 100% covered by company for employee and family) 

【Holidays】
Saturday, Sunday, holiday

【Qualifications】
- Business-level proficiency in English and Japanese (both written and spoken)
-  Excellent interpersonal and communication skills
- Prior experience in customer support, logistics, or supply chain (especially in trading or manufacturing industries)
- Strong attention to detail and ability to manage multiple tasks
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Familiarity with QuickBooks or similar accounting/order management systems preferred
- Experience working with logistics companies is a plus

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