• Itasca, Illinois
• Trading
• Annual Salary: $50,000
• Full Time regular employee
•  9:00 AM – 5:00 PM
•  New

Job Description

Position
Customer Service and Operations Specialist

Summary
A well-established trading company specializing in industrial components is seeking a Customer Service and Operations Specialist to join its Power Transmission Division. This position is responsible for supporting daily logistics operations and customer service functions, primarily coordinating the import of industrial parts from Asia to North America. The ideal candidate will possess strong organizational, analytical, and communication skills, and will thrive in a fast-paced, detail-oriented environment.

Essential Duties

• Verify and process shipping documents (VR/CR) and maintain comprehensive records
• Review and submit freight invoices to accounting, ensuring accuracy and timeliness
• Update and maintain pricing, HTS codes, tariff data, and other product information using Excel and ERP (Epicor P21)
• Coordinate with warehouses, customers, and suppliers for shipments and compliance documentation
• Issue quotations, purchase orders, invoices (Import/Export), and packing lists
• Input and manage customer orders via EDI systems
• Communicate with customers’ accounting departments to follow up on outstanding balances
• Maintain and update inventory and forecast tracking sheets
• Support sales activities and administrative tasks as directed by the Sales & Operations Manager
• Participate in cross-functional assignments and contribute to ongoing process improvements

Working Hours / Work Style
Monday through Friday, 9:00 AM – 5:00 PM
On-site work only

Location
Itasca, IL

Salary / Benefits

• Annual Salary: $50,000
• Health Insurance: 100% employer-paid (medical, details available upon request)
• Retirement Plan: Profit Sharing – Up to 10% of annual salary contributed, based on company performance (fully vested after 5 years)
• Short-Term Disability Insurance: Provided

Holidays
13.5 paid company holidays annually (2025)

Paid Time Off (PTO)

• 1–5 years of service: 10 days
• 6–24 years of service: 15 days
• 25+ years of service: 20 days

Sick Leave
6 days annually (starting from the second year)

Qualifications

• Bachelor’s degree or equivalent work experience
• 1–3 years of experience in logistics, supply chain, or inside sales
• Familiarity with Japanese business culture preferred, though Japanese language proficiency is not required
• Intermediate to advanced proficiency in Microsoft Excel and general MS Office Suite
• Strong attention to detail, time management, and problem-solving abilities
• Effective verbal and written communication skills

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