• Torrance, California
• Insurance
• $70-120K
• Full Time regular employee
•  ​​​​​​​M-F 8:30-17:00
•  New

Job Description

Position
EB Account Manager - Japanese Bilingual
Summary
長年アメリカで歴史のある日系保険ブローカー EB Account Manager - Japanese Bilingualを募集です。全米からリモートワークが可能で、経験が3~10年程お持ちの方を探しています。入社いただいてからもこれまでのお客様を大切に扱わせていただきますし、EB事業は独立していて長年培った経験があります。
Essential Duties

• Client Relationship Management:

  • Serve as the main point of contact for assigned clients regarding their health benefits programs.
  • Develop and maintain strong relationships with clients to understand their employee benefits needs and objectives.
  • Provide ongoing support, including answering inquiries, troubleshooting issues, and resolving any problems related to benefits administration.

• Health Benefits Program Administration:

  • Manage and oversee the implementation and renewal of group health insurance plans, including medical, dental, vision, life, and disability coverage.
  • Work closely with insurance carriers to ensure smooth plan setup and ongoing plan management.
  • Assist clients with plan design, including making recommendations based on their specific needs and budget constraints.

• Enrollment & Compliance:

  • Facilitate employee enrollment processes, including open enrollment periods and onboarding for new hires.
  • Ensure compliance with relevant regulations such as the Affordable Care Act (ACA) and other federal and state laws related to employee benefits.
  • Keep clients informed about any regulatory changes and their potential impact on health benefits plans.

• Problem Solving & Claims Support:

  • Assist clients and their employees with claims issues, policy questions, and other inquiries.
  • Liaise with insurance carriers to resolve escalated claims or billing issues in a timely manner.

• Plan Marketing & Renewals:

  • Manage the renewal process by working with clients to evaluate current plans, explore alternative options, and negotiate renewal terms with insurance carriers.
  • Prepare and present renewal proposals, highlighting key changes and cost implications.
  • Collaborate with the sales team to upsell or cross-sell additional insurance products as appropriate.

• Reporting & Analysis:

  • Analyze health plan utilization, claims experience, and cost data to provide clients with insights into their benefits programs.
  • Prepare reports and presentations for clients to demonstrate plan performance, trends, and opportunities for cost savings or benefit enhancements.

• Client Education & Communication:

  • Educate clients and their employees on the details of their health benefits plans, including coverage options, cost-sharing, and wellness programs.
  • Conduct training sessions or presentations to explain plan benefits, open enrollment processes, and legislative updates.

• Collaboration & Teamwork:

  • Work closely with internal teams, including sales, underwriting, and customer service, to ensure seamless delivery of health benefits solutions.
  • Collaborate with other account managers and benefits consultants to share best practices and insights.

Working Hours, Working style
M-F 8;30-17:00
Remote work
Woking Location
Torrance, CA
Salary/Benefit
$70-120K
Bonus
Medical, dental, vision insurance
Holidays
Paid Vacation, Paid Holiday, Sick Leave
Qualifications

• Bachelor’s degree preferred
• 3-10 years of experience in employee benefits account management.
• Strong knowledge of group health benefits, insurance products, and relevant regulations (e.g., ACA).
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in benefits administration software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to manage multiple client accounts simultaneously and meet deadlines.
• Certification such as Licensed Insurance Agent (Life & Health) preferred.
• Japanese bilingual is required.

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