• Elk Grove Village, Illinois
• Transportation/ Logistics
• 65K~73K
• Full Time regular employee
•  9:00 - 17:00
•  New

Job Description

【Position】
Customer Service Supervisor

【Summary】
The Customer Service Supervisor is responsible for supervising Customer Service activities for a variety of clients and overseas customer service staff on operational issues.

【Essential Duties】
 

• Provides leadership and direction to team members on specific customer accounts
• Communicate effectively with staff, management and other internal/external customers to resolve operational issues effectively.
• Monitors communication with assigned customers, responds promptly to customer requirements.
• Supervise customer service staff with regard to prioritizing work, determining schedules, assigning daily tasks, and adjusting work procedures to meet changing demands.
• Advice management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
• Ensure effective operation and timely service. Demonstrate and apply knowledge of laws, regulations, governing agencies, procedures, audits, programs and practices.  
• Handle and stage sets for special commodities or important customer on their international and domestic shipments including triangle shipments.
• Provide quotations for import and export on both Air and Ocean freight at customer`s request or overseas agent`s request.
• Function as the key escalation point for support, service issues and answer other general questions on a timely and accurate basis.
• Provide and summarize customer`s performance review and leads to sales department as growth targets for accounts under management.
• Determining staffing needs and provide training.
• Conduct performance reviews, addressing performance issues and resolve issues and resolve problems.
• Ensure compliance with policies, procedures, and regulations.
• Review and insure KPI`s are kept within required parameters.

【Working Hours, Working style】
9：00-17：00

【Working Location】
Elk Grove Village, IL

【Salary, Benefit】
65K~73K (DEO)
• Medical, Dental, and Vision
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

【Holidays】
Saturdays/Sundays/Holidays

【Qualifications】

• Must be able to speak / write in Japanese and English or a business professional level
• 4 years college degree plus 3~5 years experience in an operational role related to business required; or combination of equivalent education and experience.
• 2-3 years of experience in a lead or supervisory role or demonstrated leadership / supervisory competencies required
• Must have direct knowledge of ocean ports, terminals, agent and carriers services and pricing policies. Must be knowledgeable with import, exports.

Apply Now