• La Vergne, Tennessee
• Automotive
• $40K- DOE
• Full Time regular employee
•  9:00-18:00

Job Description

Sales Operations Representative
Responds to Customers inquiries and concerns. Each SOR is responsible for
their specific accounts, but also should be ready to back another SOR up if
they are absent. Bachelor’s degree in supply chain is an asset, but not
necessarily required if 2 to 3 years’ experience working in supply chain
distribution.

Responsibilities
Customer order entry, forecasting, planning, communication with other
departments, make sure processes flow correctly, forwarding information to
correct department or individual. Be familiar with other departments’
responsibilities.
Representatives are required to always maintain information in the system
correctly.

•  Listen to customers’ concerns, issues, and questions.
•  Resolve customers’ concerns and answer customers’ questions to your best ability.
• Maintain a positive attitude and calmly respond to customers’ complaints.
•  Refer issues and questions to managers if necessary.
• Prepare product and customer reports by gathering data collected during customer interactions.
• Maintain a friendly and professional relationship with vendors while promoting company initiatives and values.

Skills and Qualifications
Some of the key skills for a customer service representative are:

•  Detail Oriented
•  Personable and attentive
•  Strong interpersonal skills
•  Strong verbal communicator
•  Familiar with Microsoft Teams, Outlook 365, and Oracle Cloud.
• Knowledge of Automotive supply chain a plus.
• Strong working knowledge of Excel.
• Critical thinking skills

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