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Operation Manager

Operation Manager

The role involves managing freight forwarding and warehouse activities, ensuring efficiency, compliance, and handling daily tasks. Responsibilities include developing policies, overseeing employees, mentoring staff, managing hiring and training, attending meetings, controlling document flow, supervising import/export procedures, negotiating with carriers and customs officials, seeking improvements, performing special projects, and reporting issues.

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5/1/2025 求人No. 11771

Job Description

【Position】

Operations Manager

【Essential Duties 】

Supervisory 50%
• Responsible for the overall management of freight forwarding and warehouse activities to ensure efficient allocation of resources and compliances with policies and procedures.
• Activities include establishing policies, setting goals and handling day-to-day management activities, interfacing with customers, etc.
• Ensures that all policy and procedures are developed, time lines, goals, etc. are monitored and followed.
• Monitors and reviews employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan; Assists staff with shipments as needed.
• Delegates and advises employees on work procedures and practices.
• Motivates, develops and mentors employees for improved performance; Oversees other personnel activities including interviewing job applicants, new employee orientation & training, performance counseling and discipline including termination.
• May attend outside meetings such as company group meetings, seminars, conventions and conferences for both information sharing and learning purposes.
• Communicates and coordinates information both in writing and orally on a regular basis with both management and staff. May, at times, share information with customers and/or external consultants working on behalf of the Company.
• Collect and approve all employee timesheets and submit to accounting for processing.

Logistics Management 40%
• Controls document flow and work assignments to staff, including making necessary changes to specialists’ account volume. Oversees input into computer program.
• Oversees and supervises import/export procedures.
• Oversees Logistics Specialists’ customer service performance in prompt response to questions, emails, reports and shipment tracking.
• Interfaces and negotiates with carriers, brokers and U.S. customs officials as needed.
• Supervises and controls import/export billing and accounting procedures including the overseeing of billing customers and the approval of all Profit & Loss sheets submitted to Accounting.
• Develops rate quotations for warehousing, import and export operations.
• Receives documents from Japan (i.e. invoices, packing list, etc.) and distributes materials within the office to the Logistics Specialists with respect to priority dates of shipments.
• Responsible for maintaining good customer relations through phone, fax, email and direct visits with customers.

Miscellaneous & Other 10%
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by management.
• Follows up to complete any assigned work.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to Division Manager for solution.
• Maintains good communication with Vice Presidents, Supervisors, staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

【Working Hours, Working style】

9:00 – 17:30

【Working Location】

Erlanger, KY

【Salary, Benefit】

90 – 100K (DOE)

【Holidays】

Sat, Sun, Company holidays

【Qualifications】

• Bachelor’s Degree from four year college or University or equivalent combination of education and experience.
• Five to seven years of related work experience which includes managing and supervising a freight forwarding office operation.

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