• Plano, Texas
• Telecommunication
• $110K-$120K (DOE)
• Full Time regular employee
•  9:00 - 17:00
•  Visa Support: Yes

Job Description

Essential Functions : ? Attend requisite internal meetings ? Attend requisite external meetings ? Report daily, weekly, monthly and in a timely manner projects and operations to supervisor ? Collaborate with team, and others ? In order to accomplish assigned tasks, improve skill and performance Sales Engineer work: ? Create design document based on the requirement definition ? Docs.) Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure, OM Manual etc. ? Decide the solution, service and equipment for the proposal ? Conduct in-house or outsource analysis and meet with partners as necessary to define their roles and responsibilities ? Estimate the cost for the proposal ? Create the document for the proposal ? Present the proposal to the client ? Provide sales support from a technical perspective in order to get projects ? Make a good relationship with customer ? Participate and facilitate in regular and irregular meetings with customers or vendors to get information related to proposals ? Provide our service and technical information to customers for creating new opportunity of the projects Deployment work: ? Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log ? Implement, setup and test at customer site Maintenance work : ? Pay attention to the customer inquiries and/or system alarm ? Respond to customer inquiries via e-mail/phone and solving their issues/problems ? Collaborate with the vendor for solving the system issue/problem if needed ? Manage the inquiry/issue/problem from the beginning to the end and close the case ? Propose and/or improve the system in order to reduce the customer's issue/problem ? Propose and/or improve the monitoring system in order to resolve the issue/problem proactively ? Document the outage/system problem report

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