• Torrance, California
• Electrical Appliances
• $22-26/hr
• Full Time regular employee
•  M-F 8:30 - 17:30
•  New

Job Description

Position
Customer Service Representative

Summary
A Japanese electronic device maker is currently hiring a Japanese bilingual Customer Service Representative. As a Customer Service Representative, you will play a crucial role in ensuring a positive customer experience. You will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. This role requires English fluency and business level Japanese language skills.
A part-time working schedule is feasible.

Essential Duties (not official)​​​​​

• Customer Interaction:

  • Respond promptly to customer inquiries via email (90%) and phone (10%).
  • Provide accurate information about products, services, and order status.
  • Address and resolve customer complaints, issues, and concerns with professionalism and efficiency.

• Order Processing:

  • Process customer orders and ensure timely and accurate delivery.
  • Collaborate with the logistics and sales teams to track and update order status.
  • Assist customers with order modifications, cancellations, and returns.

• Product Knowledge:

  • Develop a comprehensive understanding of our products and services.
  • Stay updated on industry trends and product developments to provide informed assistance to customers.

• Problem Resolution:

  • Identify and analyze customer needs to offer suitable solutions.
  • Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.

• Documentation:

  • Maintain accurate and detailed records of customer interactions and transactions.
  • Generate reports to track customer service metrics and contribute to continuous improvement initiatives.

Working Hours
Mon-Fri, 8:30am - 5:30pm
 A part-time working schedule is feasible.

Working Location
Torrance, CA 90505

Salary, Benefit
$22~26/hr
Bonus (based on company's performance) for a full-time position
Medical, dental, vision and life insurance (Employee - 100% covered by Employer, 90% for dependents) for a full-time position

Holidays
Saturday, Sunday, Holidays
Paid Holiday
Sick Leave

Qualifications

• Bilingual in Japanese and English (fluent in English).
• ​​​​​​​Previous experience in customer service or a related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team environment.
• Knowledge of game accessories is a plus.

Apply Now